Refund policy

We offer a 30-day return window from the date your order is delivered. To qualify, the item must be:

  • In the same condition as received

  • Unworn and unused

  • In original packaging with all tags intact

  • Accompanied by a receipt or proof of purchase

Important Exclusions

  • No refunds will be issued for any item purchased during a promotional period, sale, or with a discount code.

  • In these cases, only a partial return may be considered at our discretion.

  • Customers are fully responsible for all return shipping costs.

How to Request a Return

Email us at noctras@outlook.com before sending any items back. If your return is accepted, we’ll provide detailed instructions. Packages sent without prior approval will not be accepted.

Damages or Issues

Inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. Approved cases will be evaluated and replaced where possible.

Non-Returnable Items

  • Custom or personalized jewelry

  • Sale or promotional items

  • Gift cards

Exchanges

The fastest way to get what you want is to place a new order once your return has been approved.

Refunds

Once your return is received and inspected, we’ll notify you of approval or denial.

  • If approved, a refund (or partial refund if applicable) will be issued to your original payment method within 10 business days.

  • Shipping fees are non-refundable.

  • Processing times depend on your bank or credit card provider.

If more than 15 business days have passed since approval, contact us at noctras@outlook.com.