Privacy policy

Last updated: August 25, 2025

Noctra operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Noctra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by law:

  • Contact details (name, address, billing/shipping address, phone number, email address).

  • Financial information (payment card details, transaction information, payment confirmations).

  • Account information (username, password, preferences).

  • Transaction information (items viewed, cart activity, wishlist, purchases, returns, exchanges, cancellations, order history).

  • Communications with us (customer support inquiries and other correspondence).

  • Device information (browser, device type, IP address, identifiers).

  • Usage information (how and when you interact with the Services).

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, or communicate with us.

  • Automatically from your device via cookies and similar technologies.

  • Service providers who support our store operations.

  • Partners or other third parties.

How We Use Your Personal Information

We use personal information for the following purposes:

  • Provide and improve Services: fulfill orders, process payments, manage your account, shipping, returns, exchanges, reviews, personalization.

  • Marketing & advertising: send promotional communications, display relevant ads.

  • Security & fraud prevention: authenticate accounts, detect fraud, ensure safe transactions.

  • Communication: customer support, account notifications, service updates.

  • Legal reasons: comply with law, respond to lawful requests, enforce policies.

How We Disclose Personal Information

We may disclose personal information:

  • With Shopify and service providers (IT, payments, shipping, analytics, customer support).

  • With business/marketing partners for advertising (as permitted by law).

  • When you direct or consent to sharing (e.g., shipping, integrations).

  • Within our business group.

  • In connection with business transactions or legal obligations.

Relationship with Shopify

Our Services are hosted by Shopify. Information you provide may be shared with Shopify and other providers, including cross-border transfers, in order to operate and improve the Services. Shopify may use certain data for enhanced features across its merchant network. To learn more about Shopify’s use of personal information, visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may link to third-party sites. We are not responsible for their privacy or security practices.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

We use reasonable safeguards to protect personal information but cannot guarantee perfect security. Retention depends on operational needs, legal requirements, and dispute resolution.

Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Opt out of sale/sharing for targeted ads

  • Manage communication preferences

To exercise rights or manage preferences, contact us at the details below.

Complaints

You may contact us directly or, depending on your location, your local data protection authority.

International Transfers

We may transfer, store, and process your information outside your country. For EU/UK, recognized transfer mechanisms will be used.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in practices, laws, or regulations. Updates will be posted with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can email us at:
📧 noctras@outlook.com